Shipping Policy
At Mazari Skin Care, we strive to deliver your orders promptly and efficiently. This Shipping Policy outlines how we handle shipping, delivery times, and related information to ensure you have a smooth shopping experience.
1. Shipping Locations
We offer domestic and international shipping to the following regions:
- Domestic Shipping: Available across India.
- International Shipping: Available to select countries. Please check at checkout to see if your location is eligible.
2. Shipping Rates
- Domestic Shipping: Standard shipping is free for all Prepaid orders. For Cash on Delivery orders [₹150/per order] applies.
- International Shipping: Rates vary depending on the destination country and the size of your order. Shipping fees will be calculated at checkout.
3. Processing Time
Once your order is placed, it will be processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has been dispatched. Please note that orders placed on weekends or holidays will be processed on the next business day.
4. Delivery Times
Estimated delivery times from the date of dispatch:
- Domestic Shipping: 5-7 business days
- International Shipping: 12-15 business days (depending on location)
Please be aware that these delivery times are estimates and may vary due to factors such as customs processing for international orders or unexpected delays.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website. If you do not receive a tracking email, please check your spam or junk folder, or contact us at hey@mazariskincare.com.
6. Shipping Restrictions
Please note that we do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted locations. For international orders, customs regulations may restrict certain products from being shipped to specific countries.
7. Customs, Duties & Taxes
For international orders, customs fees, duties, and taxes may apply depending on the destination country’s regulations. These charges are the customer’s responsibility. Please check with your local customs office for more information on potential fees.
8. Lost or Delayed Shipments
While we do our best to ensure timely delivery, Mazari Skin Care is not responsible for shipping delays caused by unforeseen circumstances such as weather, customs clearance, or courier service issues. If your shipment is delayed or lost, please contact us at hey@mazariskincare.com, and we will assist you in resolving the issue.
9. Incorrect Shipping Information
Please ensure that your shipping address is correct at the time of placing your order. Mazari Skin Care is not responsible for lost or delayed shipments due to incorrect or incomplete addresses. If you realize there is an error in your address after placing your order, please contact us immediately at hey@mazariskincare.com, and we will do our best to update your information before your order is dispatched.
10. Contact Us
If you have any questions or concerns about your order, please don’t hesitate to reach out to our customer service team:
Email: hey@mazariskincare.com
Phone: +91 9737122932
Our team is available Monday to Friday, from 10 AM to 6 PM (local time), and we aim to respond to inquiries within 12 hours.